Shipping & Delivery Policy

KUMORI — Shipping & Delivery Policy

शिपिंग पॉलिसी — हिंदी में संक्षिप्त जानकारी

नीचे मुख्य नियम आसान हिंदी में दिए गए हैं। इसके बाद अंग्रेज़ी में सभी विस्तृत शर्तें हैं।

  1. डिलीवरी का समय: डिस्पैच के बाद भारत में लगभग 1–7 दिन और अंतरराष्ट्रीय ऑर्डर में 3–15 दिन लग सकते हैं। यह अनुमान है, गारंटी नहीं।
  2. भारत में फिलहाल योग्य प्रीपेड ऑर्डर्स पर फ्री शिपिंग है। COD केवल भारत के योग्य पिन कोड पर मिलता है। विदेशी ऑर्डर 100% प्रीपेड हैं और वास्तविक अंतरराष्ट्रीय कूरियर शुल्क लागू होगा।
  3. ग्राहक का सबसे पिछला ऑर्डर रिफ्यूज़, RTO या रिटर्न हुआ है, तो अगले ऑर्डर पर COD नहीं मिलेगा; पूरा प्रीपेमेंट ज़रूरी होगा।
  4. ऑर्डर कन्फर्मेशन के लिए 2–3 बार संपर्क करने पर भी जवाब न मिले, नंबर गलत या बंद हो, तो ऑर्डर होल्ड करके पार्शियल या फुल एडवांस पेमेंट माँगी जा सकती है। 48 घंटे में पुष्टि नहीं मिलने पर बिना भेजा ऑर्डर कैंसल हो सकता है।
  5. अधूरा पता, केवल nearby landmark या असत्यापित लोकेशन होने पर COD नहीं मिलेगा। पूरा प्रीपेमेंट और पता सत्यापन ज़रूरी हो सकते हैं; फ्री शिपिंग केवल KUMORI की पुष्टि पर मिलेगी।
  6. अंडमान-निकोबार, लक्षद्वीप, जम्मू-कश्मीर, लद्दाख, उत्तर-पूर्वी राज्यों और कुछ अन्य दूरस्थ क्षेत्रों में COD नहीं है; सेवा उपलब्ध होने पर केवल प्रीपेड ऑर्डर भेजे जाएँगे।
  7. हम प्रीमियम थर्ड-पार्टी कूरियर की एक्सप्रेस सेवाएँ उपलब्ध होने पर चुनते हैं और डिलीवरी संबंधी शिकायतों की जाँच में मदद करते हैं।
  8. कटा-फटा, खुला, दोबारा सील किया हुआ या संदिग्ध पार्सल स्वीकार न करें। अगर लेना पड़े तो फोटो लें, लगातार अनबॉक्सिंग वीडियो बनाएँ और पैकिंग संभालें। ट्रांज़िट में छेड़छाड़ की संभावना भी जाँची जाएगी।
  9. COD की राशि अपने ऑर्डर कन्फर्मेशन से मिलाएँ। कटी-बदली राशि या अनधिकृत अतिरिक्त भुगतान पर पहले KUMORI से संपर्क करें।
  10. कूरियर पर Delivered दिखे, लेकिन सामान न मिले, तो संभव हो तो 48 घंटे में सूचना दें; हम Proof of Delivery मँगवाकर जाँच में सहायता करेंगे।
  11. प्रीपेड पार्सल खो जाए या डिलीवर न हो तो जाँच के बाद रिफंड, दोबारा भेजना या आपकी सहमति से स्टोर क्रेडिट संभव है। ग्राहक से जुड़ी वजह से RTO होने पर पहले से बताए गए कानूनी रूप से अनुमत कूरियर चार्ज काटे जा सकते हैं। बुकिंग हुई लेकिन कूरियर पिकअप नहीं हुआ और ऑर्डर कैंसल हो गया, तो पूरा भुगतान वापस किया जाएगा।
  12. रिटर्न/एक्सचेंज में रिवर्स पिकअप ₹149 प्रति पीस है या ग्राहक अपने खर्च पर सेल्फ-कूरियर कर सकते हैं। अभी योग्य एक्सचेंज की री-डिलीवरी फ्री है। विस्तृत नियम अलग Return, Refund & Exchange Policy में हैं।

यह संक्षिप्त हिंदी सारांश है। विस्तृत नियम नीचे अंग्रेज़ी में पढ़ें। लागू उपभोक्ता अधिकार सुरक्षित हैं।

Detailed Shipping & Delivery Policy (English)

Last updated: 22 October 2026

At KUMORI, we strive for safe, reliable and transparent shipment. These conditions explain our delivery options, verification measures, complaints and refunds. Applicable consumer protection rights continue to apply.

1. Order Processing and Shipment Tracking

Orders are processed subject to product availability, payment verification, complete delivery information and courier serviceability. Booking a courier shipment does not mean it has been picked up or dispatched. Once dispatched, KUMORI will share the courier partner's details and tracking information within approximately 48 hours of dispatch.

2. Complete Addresses, Incomplete Addresses and Serviceability

Customers must give a correct name, reachable mobile number, house/flat number (where applicable), street, locality/colony, landmark, city, state and PIN code sufficient to locate the delivery. An address consisting only of a nearby place or landmark, or otherwise incomplete or unverifiable, may be held for clarification. COD is not available for such unverifiable addresses. Shipment requires 100% prepaid payment and confirmation that an appropriate courier can attempt delivery. Free shipping is not automatic for these addresses but may be offered by KUMORI on approved prepaid orders; any applicable charges will be disclosed before dispatch. KUMORI may decline shipping when the address remains undeliverable. If a prepaid order is not dispatched and is cancelled before courier pickup, the full amount paid will be refunded. If collected by the courier and then returned because of a verified customer-related address issue, the return-to-origin refund terms in Section 11 apply.

3. Previous Refused, Returned or RTO Orders — Prepaid Only

If a customer's most recent order was refused at delivery, returned to origin (RTO), or returned for any reason, Cash on Delivery (COD) is not available for that customer's next order. The next order requires 100% prepaid payment before dispatch; partial advance payment does not satisfy this requirement. KUMORI may request that an order placed as COD be converted to full prepayment. If prepayment is declined, KUMORI will not dispatch and may cancel the unshipped order. Previous cancellation or delivery histories may be reviewed in other cases, subject to applicable law.

4. Where Cash on Delivery Is Available

COD is available only within India, only on eligible orders and courier-serviceable PIN codes, and is applicable to forward delivery to the customer's address, not to reverse pickup, returns or exchange collection. The following areas are prepaid-only wherever shipping is serviceable: Andaman & Nicobar Islands; Lakshadweep and remote islands; Dadra & Nagar Haveli and Daman & Diu; Jammu & Kashmir; Leh and Ladakh; Assam, Tripura, Mizoram, Manipur, Nagaland, Sikkim, Meghalaya and Arunachal Pradesh; selected remote areas of Uttarakhand and Himachal Pradesh; and other locations designated restricted or remote by courier partners. For accepted shipments to these locations, 100% prepaid payment is required. Maldives and all other international destinations are prepaid-only. Inclusion on this list does not guarantee that shipping is available to every postal code.

5. COD Order Verification and Confirmation

To reduce unsuccessful or unauthorised COD shipments, KUMORI may verify the customer, order and address by call, WhatsApp or SMS. If two or three reasonable attempts are unanswered, the number is switched off, incorrect or unreachable, or recipient/address details cannot be verified, the unshipped order may be held. KUMORI may request partial advance payment or full prepayment before dispatch; partial payments are adjusted against the order total and the eligible balance is collected at delivery. Section 3's mandatory full-payment rule takes precedence. If necessary confirmation is not obtained within 48 hours of order placement despite reasonable attempts, KUMORI may cancel the unshipped order. Any amount collected for an order cancelled before pickup is refundable in full to the original payment method.

6. Domestic and International Delivery Estimates

India: an estimated 1–7 days after dispatch. International: an estimated 3–15 days after dispatch, depending on the destination. These are estimates and not guaranteed delivery commitments. Timing can vary with address, remoteness, courier serviceability, service selection, public holidays, weather, transport disruption, customs processing and other factors outside our reasonable control. Express service is used where available.

7. Domestic Free Shipping and International Charges

Within India: KUMORI currently offers free forward shipping on eligible prepaid orders; eligibility may exclude unverified/exceptional addresses or special shipments where charges are disclosed in advance. COD is subject to availability, verification and any charges disclosed during order confirmation. International: all accepted orders must be 100% prepaid and are charged the actual applicable international courier shipping fees, which will be quoted before shipment confirmation. COD is never available internationally. Shipping to any region is subject to courier and destination serviceability.

8. Independent Premium Courier Partners

KUMORI uses reputable third-party premium courier companies and selects available express services by default. We do not operate our own last-mile delivery fleet; courier partners independently manage their transport, routes, staff, pickups and delivery operations. While we cannot directly control their decisions or delays, KUMORI assists customers with legitimate shipment complaints and coordinates investigations. Nothing in this section removes any obligation or customer remedy imposed by applicable law.

9. Package Tampering, Suspected Delivery Fraud and COD Safety

Before accepting: Inspect the parcel for cuts, tears, damage, broken tape or seals, signs of opening, repacking or resealing, modified labels and a COD amount that does not match the order confirmation. If anything looks tampered with, refuse delivery, inform KUMORI promptly, and where possible ask the courier to record “Package Tampered/Damaged — Delivery Refused.” Do not sign to confirm intact receipt of a visibly tampered parcel.

If accepted: Photograph the package and shipping label first; strongly consider a continuous, unedited unboxing video showing the unopened packet, seals, opening and all contents. Preserve labels, packaging, invoices and other evidence; report wrong, missing or damaged items promptly, preferably within 48 hours of receipt.

A wrong or missing item is not, by itself, proof of a packing error by the seller. Unauthorised access, repacking or product substitution can also occur during transportation or last-mile handling. KUMORI will not assign blame to customers, its staff, couriers or individual delivery agents without reasonable verification. Available QC, packing, shipping, tracking, proof-of-delivery and customer evidence may be reviewed, and suspected transit fraud may be escalated to the courier. An unboxing video helps investigation but its absence alone does not eliminate statutory rights.

COD payment safety: Compare the amount demanded with the confirmed order value. If the courier label or receipt amount appears handwritten, crossed out or altered, contact KUMORI before paying. Never pay unauthorised extra amounts or make transfers to unverified private accounts. Verified incorrect-item or tampering cases will be resolved by an appropriate lawful remedy.

10. Marked Delivered but Not Received

If tracking indicates Delivered but the parcel was not received, please contact kumoriindia@gmail.com with your order number and details, preferably within 48 hours of the delivered notification. We will request the courier's available Proof of Delivery (POD), such as recipient acknowledgement and delivery information. If the customer disputes the POD, we will assist in submitting the dispute and examining all reasonably available evidence. Where loss, misdelivery or non-delivery is established, the appropriate refund or reshipment will be arranged. The preferred 48-hour reporting window is to support prompt investigation; it does not override statutory customer rights.

11. Booked but Not Picked Up, Lost Shipments, RTO and Refunds

Booked but not picked up: If a paid order has been courier-booked but never picked up, and the unshipped order is cancelled, KUMORI will initiate a 100% refund to the original payment method within 48 hours after cancellation is confirmed. Actual credit timing depends on the bank/payment provider.

Lost or undelivered due to courier/KUMORI: If a prepaid order is verified as lost, misdelivered or unable to be delivered owing to KUMORI or courier arrangements, an appropriate refund to the original source or reshipment will be offered without unjustified shipping deductions. Wallet/store credit may be offered only if voluntarily chosen by the customer.

Picked up but returned due to verified customer-related reasons: Where a parcel was collected by the courier but returned to origin because of refusal, an incomplete/incorrect address, unreachable contact or similar documented customer-related reasons, the refundable amount will be assessed after the parcel is physically returned to KUMORI and checked. Actual forward and return courier costs may be deducted only where disclosed in advance and legally permitted; the eligible balance will be refunded to the original payment method. No unjustified deduction applies to KUMORI/courier-caused non-delivery.

12. Returns, Exchanges, Reverse Pickup and Re-Delivery

Cash on Delivery applies to eligible outbound parcels only; it cannot be used for return or reverse-shipping collections. Where a return or exchange is approved, customers can choose arranged reverse pickup (currently ₹149 per piece, subject to PIN-code availability) or self-ship the product to the address provided by KUMORI using a traceable courier at their own expense. Exchange re-delivery is currently free for approved exchanges; future changes will be published or communicated as applicable. Return/exchange eligibility, sale restrictions, packing and video recommendations, transit responsibility, quality control, refunds or store-credit procedures are further governed by our Return, Refund & Exchange Policy, subject to statutory rights.

Contact & Policy Updates

For questions or shipping complaints, email kumoriindia@gmail.com and mention your order number and available supporting material. Website: www.kumori.in. Any updated rates or conditions will be published prospectively and will not displace applicable law or binding terms already communicated for an order.