Refund policy

You can raise a return or exchange request within 7 days from the date of delivery. All requests are accepted by email only — write to us at kumoriindia@gmail.com with your order number and reason.

Your item must be:

• Unused and unwashed
• Free from perfume, stains, makeup, or damage
• In its original packaging

KUMORI reserves the right to accept or reject any return or exchange request after evaluating the product and supporting evidence.

Ship the item to our address yourself. Once it reaches us and passes inspection, we issue your full store credit with no deduction.

Send to:

Please pack the item securely and use a reliable courier service with tracking.

Prefer that we collect it from you? Email us at kumoriindia@gmail.com and we'll arrange pickup through our trusted courier partner, subject to serviceability at your PIN code.

• We confirm within 48 hours whether pickup is available at your location.
• If it isn't available, we'll reply and ask you to self-ship instead.
• Once we receive and inspect the item, we issue store credit after deducting ₹149 per piece.

What the ₹149 covers: reverse logistics, inspection, handling and repacking. It is a nominal, genuine cost — we don't earn from it.

Every approved return or exchange is settled as KUMORI Store Credit.

Why store credit? Because it gives you more. When you're ready to shop again, you can choose from whatever is available at that time — new designs, new prints, fresh stock. Take a different size in the same design, or pick something completely different. The choice stays open.

How the credit works:

• Credit equals the amount you paid for the returned item.
• Your credit is valid for one year from the date it is issued.
• Use it on any product — same design, different size, or a new design altogether.
• If your new selection costs more, pay only the difference.
• If it costs less, the balance stays in your credit for whenever you want it, within the one-year period.

Products purchased on sale, or as part of any bundle or multi-piece offer, are not eligible for return or exchange.

Please choose your size carefully when ordering under sale and bundle offers — our Size Chart is linked on every product page.

If your item arrives damaged, defective, or is not what you ordered, please report it within 48 hours of delivery to kumoriindia@gmail.com with:

• A clear, uninterrupted unboxing video (mandatory)
• Product images clearly showing the issue
• Your order details

Once verified, we issue full store credit for the entire amount paid, with no deduction.

An unboxing video protects both you and us. Claims submitted without a valid unboxing video, or raised after 48 hours, may not be accepted.

We deliver your order to your home free of cost. This free shipping applies one time — on the delivery of your order. We absorb that cost because getting your order to you is our responsibility.

For returns and exchanges, please see Option A and Option B above.

Some PIN codes — including parts of the North-Eastern states, Jammu & Kashmir, Ladakh, Andaman & Nicobar and Lakshadweep — are not serviceable by our courier partners.

• These locations are prepaid only; Cash on Delivery is not available.
• If we are unable to deliver your order within 7 days, you receive a 100% refund.

• Orders can be cancelled only before they are dispatched.
• Once your order has been shipped, it cannot be cancelled — but you can use the return process above.

To initiate a return or exchange, please email us with your order details and the required proof (see Damaged or Wrong Item above, if applicable). We usually respond within 24–48 hours.