Refund policy

You can request a return or exchange within 3 days from the date of delivery. Contact us with your order number, reason for return, and product images to start the request.

Your item must be:

• Unused and unwashed
• Original tags still attached
• Free from perfume, stains, makeup, or damage
• In its original packaging condition

KUMORI reserves the right to accept or reject any return, exchange, or refund request after evaluating the product and supporting evidence.

You may request an exchange for a different size, a change of choice, or if the product is not as expected.

• The product must be unused, unwashed and in its original condition, with all tags and packaging intact.
• Exchange Charge: ₹99 per piece for reverse pickup and ₹99 per piece for delivery of the replacement. The total exchange charge is ₹198 per piece (towards pickup, redelivery, processing and handling).
• If the required size is unavailable, you may select another product of the same value. Any price difference will be adjusted accordingly.
• All exchanges are subject to stock availability at the time your request is processed.
• If reverse pickup is unavailable at your PIN code through our courier partners, you will need to self-ship the product to the address mentioned in the Contact Us section below. Please pack it securely and use a reliable courier service with tracking. In this case, only the applicable ₹99 per-piece replacement delivery charge will be payable.
• Online orders can only be exchanged through our online exchange process and cannot be exchanged at our retail store.

Products returned in a used, washed, damaged, altered or incomplete condition may not be accepted for exchange.

Once the returned item passes our quality inspection, the refund will be processed within 2–3 working days.

• Refund Method: Original payment method, UPI or bank transfer, as applicable.
• Return & Refund Charge: A flat ₹200 per returned piece will be deducted from the refund amount (towards logistics, quality inspection, return processing and handling).
• COD Orders: An additional ₹50 COD handling charge per order will be deducted.
• Self-Shipping: If reverse pickup is unavailable at your PIN code through our courier partners, you will need to self-ship the product to the address mentioned in the Contact Us section below.

Free Shipping and COD are benefits provided on successfully completed purchases. If an item is returned for a refund, the applicable return and processing charges mentioned above will be deducted from the refund amount.

An unboxing video is mandatory for any claim of a damaged, defective, missing, or incorrect item — this protects both you and us. Please report within 24 hours with:

• A clear, uninterrupted unboxing video (mandatory)
• Product images clearly showing the issue
• Your order details

Claims submitted without a valid unboxing video will not be accepted. Claims raised after 24 hours may not be accepted.

The following items are not eligible for return or refund:

• Sale or clearance products
• Customised products
• Accessories
• Dupattas sold separately
• White / light-coloured products

• Free shipping covers the cost of delivering your order to your doorstep — this is on us, for every order you keep.
• We ship through trusted couriers, primarily Blue Dart. Where Blue Dart doesn't service your area, we use other trusted partners such as DTDC, Delhivery, and more.
• Free shipping applies only to orders you keep. If you return the item and request a refund, the free shipping benefit no longer applies — the shipping cost becomes chargeable, and is already included as part of the return & refund charge above.

• Orders can be cancelled only before they are dispatched.
• Once shipped or marked as dispatched, cancellation requests may not be accepted.

International orders are currently not eligible for return, exchange, or refund — except where a wrong or damaged product has been delivered.

To initiate a return, exchange, or refund, please contact us with your order details and the required proof (see Damaged or Wrong Item above, if applicable).